User Privacy Policy
This Privacy Policy explains how we collect, use, store and protect personal information when you create an account, play games or use services at Betmaze. We respect your privacy and aim to be clear about the types of data we hold, why we use it and the choices available to you.
Types of data we collect
Personal data
When you register or verify your account we collect personal details such as your name, date of birth, email address, phone number and postal address. We may also collect identity documents and proof of address when verification is required.
Technical data
We collect device and technical information needed to run our services. This can include IP address, browser and operating system, device identifiers, language settings and interaction data such as pages viewed and session timestamps.
Transactional data
We record payment and account activity related to deposits, withdrawals, wagers, wins and losses. This includes payment method details as required to process transactions and any correspondence relating to payments or account changes.
How we use your information
We use data to create and manage your account, process payments, verify identity, prevent fraud, comply with legal and regulatory obligations, and provide customer support. We also use information to operate and improve our services, investigate complaints, and enforce our terms and conditions. Where permitted, we may use aggregated or anonymised data for reporting and analytics.
Data protection practices
We implement reasonable security measures to protect data from unauthorised access, accidental loss or misuse. Access to personal data is restricted to personnel who need it to perform their job functions. We review security controls regularly and apply industry-standard technologies to protect data in transit and at rest.
Cookies and tracking technologies
We use cookies and similar technologies to provide essential site functionality, remember preferences, analyse site usage and tailor your experience. Some cookies are necessary for session management, while others help us improve performance or deliver relevant content. You can manage cookie preferences through your browser or the tools provided on site.
User rights
You have the right to access, correct or update personal information held about you. You may request restrictions on processing or object to certain uses where applicable. You can also request deletion of your account data, subject to legal and regulatory requirements that may require us to retain certain information. To exercise your rights, contact our support team using the in-site help options.
Access, correction and deletion
To access or correct your details log into your account and update your profile where available, or contact support for assistance. When you request deletion we will process that request taking into account any retention obligations or investigations that require us to keep records for a limited period.
Information sharing and third parties
We may share information with payment processors, identity verification providers, fraud prevention services and other trusted partners who perform services on our behalf. We require such partners to protect data and use it only for the purposes we specify. We may also disclose information where required by law or to protect our rights.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. Material changes will be communicated through the site or by email when appropriate. Please review this page periodically to stay informed about how we handle personal information.