Terms of Use

These Terms and Conditions describe the rules that apply when you use Betmaze. They set out the relationship between us and our users, including account responsibilities, eligibility, acceptable use, promotions, payments and how we handle disputes. By registering or using our services you accept these terms and any additional rules published on-site from time to time.

Account responsibilities

When you open an account with Betmaze you agree to provide accurate information and to keep login details secure. You are responsible for all activity on your account and for any losses arising from unauthorised access unless you notify us promptly. We may suspend or close accounts where we suspect fraud, bonus abuse, chargebacks or violation of these terms.

Eligibility requirements

To use Betmaze you must meet our eligibility criteria. You must be of legal age to gamble and permitted to register under applicable law. We require one account per person, household and device. Accounts from restricted jurisdictions are not permitted. We may verify identity, address and payment details before allowing gameplay or withdrawals; failure to complete verification can result in temporary or permanent account restrictions.

Acceptable platform use

Use the platform only for lawful purposes and fair play. Prohibited actions include sharing accounts, using automated bots, exploiting software errors, attempting chargebacks without cause and any behaviour intended to manipulate outcomes or promotions. We reserve the right to refuse or restrict access, confiscate winnings or block payments if we reasonably suspect misuse.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms which apply in addition to these general rules. Only one bonus may be active at a time unless stated otherwise. Wagering requirements, maximum bet limits during playthrough and eligible games will be set out in each promotion’s T&C. We may withdraw, change or cancel promotions at any time, or refuse bonus claims where we suspect abuse or irregular play.

Deposits and withdrawals

Payment options, minimum and maximum amounts and processing times vary by method. You must use payment methods in your own name. Withdrawals may be subject to verification checks and standard processing times. Large withdrawals may require additional documentation and may be paid in instalments pending enhanced checks. If you have a question about a transaction contact [email protected].

Dispute resolution

If you have a complaint please contact our customer support team so we can resolve it promptly. We aim to respond quickly and investigate disputes fairly. If we cannot resolve a matter internally we will explain available escalation options. Where applicable we operate under the licensing framework held by our operator - AG Communications Limited - including UKGC account number 39483 and MGA license MGA/B2B/147/2007.

Updates to terms and conditions

We may update these Terms and Conditions to reflect changes in our services or legal obligations. Material changes will be published on-site and, where appropriate, notified to account holders. Continued use after an update constitutes acceptance of the revised terms. It is your responsibility to check these terms regularly.