Responsible Gambling Policy

At Betmaze we take responsible gambling seriously. We want play to stay fun and under control, so we provide clear tools, monitoring and support to help you manage activity on your account. This page explains how we protect players, the controls available, signs of problem gambling and where to get help.

Player protection principles

We promote safe, controlled play through prevention, transparency and responsive support. We monitor account activity for signs of harm and may contact players to offer help or request additional information. Our aim is to give you practical options to limit risk and take breaks when needed.

Activity-control tools

Deposit limits

You can set daily, weekly or monthly deposit limits on your account. Limits are adjustable from your account settings or by contacting support. Decreases take effect immediately; increases may be subject to a short cooling-off period.

Loss limits and session controls

Loss limits help cap how much you can lose over a set period. Session time reminders and reality checks are available to remind you how long you have been playing and encourage breaks.

Account breaks and self-exclusion

If you need a longer break you can choose a temporary time-out or a self-exclusion period. Self-exclusion prevents access to your account for the selected duration and may require you to contact support to reopen or review your status once the period ends.

Verification and monitoring

We may request identity or affordability information to help keep accounts safe and to ensure gambling remains affordable. This is part of our monitoring and risk checks and is designed to protect both you and the wider player community.

Signs of problematic behaviour

Consider seeking help if you notice repeated chasing of losses, spending more than intended, difficulty stopping play, neglecting other responsibilities or relying on gambling to feel better. Early recognition makes it easier to get back in control.

Tips for staying in control

Set realistic deposit and loss limits, use session time reminders, take regular breaks and avoid chasing losses. Only gamble with money you can afford to lose and treat play as entertainment rather than a way to make money.

Professional help and support

If you need further assistance you can use our 24/7 live chat or email [email protected] to request tools, set exclusions or discuss options. We also link to established support organisations such as GamCare and BeGambleAware for further guidance and specialist help.