Reach out to us
Need help? Our support team is ready to assist with account questions, verification, technical concerns or general feedback. If you have queries about deposits, withdrawals, bonus balance, free spins, featured games, slots, live casino, live betting, active promotions, payment methods or recent wins, contact us and we'll respond promptly. We offer live chat, email and phone support to resolve issues and guide you through gameplay or cashier steps.
| Department | Contact |
|---|---|
| Customer Support | [email protected] Live chat 24/7, fast help with account, KYC and cashier issues |
| General Enquiries | [email protected] Business questions and feedback; typical reply within 24 hours |
| Affiliate Enquiries | [email protected] Affiliate support, partner onboarding, tracking and marketing materials |
| Phone | +44 20 7946 0852 Phone line for urgent issues; Mon-Fri, 09:00-18:00 |
| Working hours | 24/7 Chat and email support always available; phone hours above |
Contact by email
Email is the preferred contact method for detailed requests, account issues, or when you need to provide documents or explanations. Please use a clear subject line and include up-to-date contact details to avoid processing delays. Send your message to [email protected] and attach any relevant files; this helps our team review your case quickly and respond with the appropriate next steps.
Send us a message
Response Time
Support response times vary by request. Most inquiries are answered within one business day via live chat or email, with quick replies for simple questions. Complex cases such as KYC, payment investigations or account reviews can take longer depending on their nature and required checks. We’ll keep you updated during the process and aim to resolve issues as promptly as possible.
Feedback
We want to hear from you - share any feedback, suggestions, or ideas to help improve the site. Every message is reviewed carefully by our team and used to refine features, promotions and the overall user experience. Your input matters and helps us make the casino easier to use and more enjoyable for everyone.